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HomeFind Your FutureCareer ExplorerSwitchboard Operators, Including Answering Service
Switchboard Operators, Including Answering Service

Switchboard Operators, Including Answering Service

Career field

Business Management & Administration

Recommended education

Recommended education
For this career, most jobs require this level of education. It may be possible to qualify for some jobs without this level of education. Recommendation provided by the U.S. Department of Labor.

High school diploma or GED

Projected growth

Projected growth

This is the expected change in employment for this career in the selected county or state. For example, if a career is expected to double from 100 jobs to 200 jobs, this would show 100%. Due to how projected growth is reported, similar careers may show the same percentage.

These numbers represent the latest 10-year projection period (2018-2028). Data is provided by the Texas Workforce Commission.

N/A

N/A

Expected pay range

Expected pay range

This represents the median earnings for this career in the selected county or state. In the range shown, 25% of workers earned less than the bottom salary and 25% earned more than the top salary. Data is provided by the Texas Workforce Commission.

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About switchboard operators, including answering service

What they do

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Other titles

CBX Operator (Computerized Branch Exchange Operator), Central Communications Specialist, Communications Operator, Communications Specialist, Information Specialist, PBX Operator (Private Branch Exchange Operator), Switchboard Operator (SB Operator), Switchboard Receptionist (SB Receptionist), Telecommunications Clerk, Telecommunications Operator

Licenses and Certifications they may hold

How to decide which one is right? That depends on an individual’s career path, specialty, and resources.

Certifications

Certifications may be available for this career and can help build knowledge and skills in specific job roles. Explore available certifications 

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